Frustrated with Advanced Architecture & Sons's lack of response

Just wanted to follow up on my complaint regarding Advanced Architecture & Sons. I haven't heard anything back yet, and the blender I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Advanced Architecture & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 21, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $161.53 Please contact our dedicated resolution team at support@Advanced Architecture & Sons.com with your preferred delivery date and time, referencing case number REF-2E3517BA. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Brown Technical Support Director Advanced Architecture & Sons

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Advanced Architecture & Sons's blender and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Advanced Architecture & Sons and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team