Misleading advertising by Phone Wireless

I'm adding this comment to provide additional information. The blender from Phone Wireless not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, I am reaching out regarding your recent complaint about our personal shopping service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Experience Manager at Phone Wireless, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $39.70 to your original payment method 2. Added a $39.70 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-AC9768A5 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Rowan Walker Client Experience Manager Phone Wireless