Pro Works Specialists Enterprises provided defective product

I'm updating my complaint because Pro Works Specialists Enterprises finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Pro Works Specialists Enterprises, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-928924FE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Lee Client Experience Manager Pro Works Specialists Enterprises

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Pro Works Specialists Enterprises of this issue through multiple channels. They have acknowledged receipt of this complaint on April 1, 2025 and have assigned it reference number REF-928924FE in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team