Warranty claim denied by Pro Works Specialists Enterprises

I've received an email from Peyton Walker at Pro Works Specialists Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The microwave was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our furniture set to our attention. We at Pro Works Specialists Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective furniture set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary furniture set accessory kit valued at $411.36 Please contact our dedicated resolution team at support@Pro Works Specialists Enterprises.com with your preferred delivery date and time, referencing case number REF-DFB38637. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Davis Customer Experience Director Pro Works Specialists Enterprises