Delayed delivery from Innovative-Builders

I appreciate Innovative-Builders reaching out, but the solution provided doesn't address my original concern. The replacement air purifier has the same defect as the original one I complained about.

Dear customer, On behalf of Innovative-Builders, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-C802EFB9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Taylor Resolution Specialist Innovative-Builders

ComplaintNest Administrator Update: We have received confirmation from Innovative-Builders that they are actively working to resolve your complaint. Their representative, John Taylor, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team