Refund refused by Build Builders
Complaint Details
I am writing regarding order #ORD-4555-HDQ-7528 placed with Build Builders on March 27, 2003. I paid $111.90 for plan, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Jerrold R. and other representatives have not been helpful in resolving this matter.
Comments (2)
Skye Dickens
May 09, 2025 06:04The situation with Build Builders has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-1F30C0CE multiple times.
Brenna Hilpert
May 13, 2025 05:54Dear valued customer, Thank you for bringing this matter to our attention. We at Build Builders take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-1F30C0CE). One of our specialists from our Support Operations will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Robinson Customer Service Manager Build Builders Customer Relations
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