Unresolved issue with Net Services product
Complaint Details
I'm writing to complain about the warranty service I received from Net Services. After paying $93.49 for service, I found that it couldn't access my account. I've tried resolving this with your customer service team multiple times, including speaking with Noemi K., but have not received a satisfactory resolution.
Comments (2)
Noe Larkin
Apr 26, 2025 05:19Just wanted to follow up on my complaint regarding Net Services. I haven't heard anything back yet, and the blender I purchased is still not working correctly. Any assistance would be greatly appreciated.
Zachery Kerluke
May 13, 2025 06:05Dear customer, On behalf of Net Services, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-036AD3E5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Hernandez Customer Advocacy Manager Net Services
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Status updateStatus changed to "Resolved"