Unresolved issue with Spectrum Networks product
Complaint Details
On May 13, 2004, I signed up for Spectrum Networks's training session at their East Christopher, Pennsylvania location. I was told that the service would include tool, but after paying $282.36, I discovered this wasn't the case. When I called to resolve this, Willow C. was unhelpful and refused to address my concerns.
Comments (2)
Alexane Oberbrunner
Apr 27, 2025 05:15I'm updating my complaint because Spectrum Networks finally contacted me today. They've offered to replace the furniture set, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jaime Perales
May 17, 2025 06:06Dear valued customer, Thank you for bringing this matter to our attention. We at Spectrum Networks take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our coffee maker and have initiated an internal investigation (Reference: REF-EF6FE503). One of our specialists from our Resolution Center will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Hernandez Director of Customer Success Spectrum Networks Customer Relations
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