Refund refused by Innovative Structures Professionals

I'm adding this comment to provide additional information. The smart thermostat from Innovative Structures Professionals not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Innovative Structures Professionals take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-5364DE2E). One of our specialists from our Customer Service will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Garcia Brand Representative Innovative Structures Professionals Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Innovative Structures Professionals of this issue through multiple channels. They have acknowledged receipt of this complaint on April 3, 2025 and have assigned it reference number REF-5364DE2E in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team