Overcharged by Expert-Builders for service

The situation with Expert-Builders has gotten worse. Now they're claiming I never purchased the repair service, despite me providing the receipt and reference number REF-9E6BC039 multiple times.

Dear customer, On behalf of Expert-Builders, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-9E6BC039) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Thompson Account Manager Expert-Builders

ComplaintNest Administrator Update: We have received confirmation from Expert-Builders that they are actively working to resolve your complaint. Their representative, Riley King, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team