Quality issues with Cloud Connect Corp. product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Cloud Connect Corp.. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our kitchen knife set to our attention. We at Cloud Connect Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective kitchen knife set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary kitchen knife set accessory kit valued at $360.81 Please contact our dedicated resolution team at support@Cloud Connect Corp..com with your preferred delivery date and time, referencing case number REF-17A24DF7. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Smith Support Operations Director Cloud Connect Corp.