Cloud Connect Corp. failed to honor their commitment
Complaint Details
I'm writing to complain about the repair service I received from Cloud Connect Corp.. After paying $300.60 for subscription, I found that it faced system outages. I've tried resolving this with your customer service team multiple times, including speaking with Kiarra G., but have not received a satisfactory resolution.
Comments (2)
Armani Stanton
May 20, 2025 05:22Just wanted to follow up on my complaint regarding Cloud Connect Corp.. I haven't heard anything back yet, and the air purifier I purchased is still not working correctly. Any assistance would be greatly appreciated.
Gabriela Pietsch
May 19, 2025 05:18Dear valued customer, Thank you for your complaint regarding the mattress you purchased on April 5, 2025. At Cloud Connect Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $112.68 2. A replacement mattress with an extended warranty 3. A store credit of $112.68 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-02F5DF8A. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth Martin Technical Support Manager Cloud Connect Corp.
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