Poor customer service experience with CommConnect

I'm adding this comment to provide additional information. The mattress from CommConnect not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at CommConnect take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-CBE68589). One of our specialists from our Technical Support will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Martin Director of Customer Success CommConnect Customer Relations

ComplaintNest Administrator Update: We have received confirmation from CommConnect that they are actively working to resolve your complaint. Their representative, Karen Johnson, has committed to contacting you within 13 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team