Unsatisfactory resolution from Innovative Contractors & Sons Seongnam

I've received an email from Alex Lewis at Innovative Contractors & Sons Seongnam offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The dress shirt was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the athletic shoes you purchased on March 29, 2025. At Innovative Contractors & Sons Seongnam, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $356.95 2. A replacement athletic shoes with an extended warranty 3. A store credit of $356.95 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-107387D5. We value your business and hope to restore your confidence in our company. Best regards, Richard Martinez Product Support Manager Innovative Contractors & Sons Seongnam

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Innovative Contractors & Sons Seongnam of this issue through multiple channels. They have acknowledged receipt of this complaint on May 8, 2025 and have assigned it reference number REF-107387D5 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team