Hidden fees discovered from Modern-Builders

I've received an email from Joseph Martinez at Modern-Builders offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The coffee maker was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at Modern-Builders take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-C5EB4987). One of our specialists from our Technical Support will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary King Client Relations Manager Modern-Builders Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Modern-Builders of this issue through multiple channels. They have acknowledged receipt of this complaint on April 14, 2025 and have assigned it reference number REF-C5EB4987 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team