Frustrated with Advanced Homes & Sons's lack of response
Complaint Details
I want to report a serious concern with Advanced Homes & Sons's membership that I purchased on January 13, 1974 from your Murazikborough, Maine store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Raven K., but my issue remains unresolved.
Comments (2)
Ed Hand
May 13, 2025 05:57Just wanted to follow up on my complaint regarding Advanced Homes & Sons. I haven't heard anything back yet, and the specialty coffee I purchased is still not working correctly. Any assistance would be greatly appreciated.
Nathalie Fouquet
May 21, 2025 05:47Dear customer, On behalf of Advanced Homes & Sons, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-49C3816D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex White Director of Customer Success Advanced Homes & Sons
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"