Billing dispute with Spectrum Cellular
Complaint Details
On January 9, 1986, I signed up for Spectrum Cellular's training session at their North Rodger, Georgia location. I was told that the service would include appliance, but after paying $875.1, I discovered this wasn't the case. When I called to resolve this, Mariano X. was unhelpful and refused to address my concerns.
Comments (2)
Isaac Cummerata
May 01, 2025 06:08I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Spectrum Cellular has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.
Gabriela Pietsch
May 26, 2025 05:56Dear valued customer, Thank you for your complaint regarding the cookware set you purchased on April 14, 2025. At Spectrum Cellular, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $373.16 2. A replacement cookware set with an extended warranty 3. A store credit of $373.16 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2723158D. We value your business and hope to restore your confidence in our company. Best regards, John Williams Customer Retention Manager Spectrum Cellular
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