Overcharged by Spectrum Cellular for service
Complaint Details
I'm writing to complain about the support package I received from Spectrum Cellular. After paying $743.11 for membership, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Darrion L., but have not received a satisfactory resolution.
Comments (2)
Zachary Daugherty
May 03, 2025 06:09Just wanted to follow up on my complaint regarding Spectrum Cellular. I haven't heard anything back yet, and the mattress I purchased is still not working correctly. Any assistance would be greatly appreciated.
Claudine Navarro
May 13, 2025 05:27Dear valued customer, Thank you for bringing this matter to our attention. We at Spectrum Cellular take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-87BEDA25). One of our specialists from our Customer Experience will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Brown Client Experience Manager Spectrum Cellular Customer Relations
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Status updateStatus changed to "Resolved"