Hidden fees discovered from Fusion-Com Dibba Al-Fujairah Group
Complaint Details
On April 11, 2009, I signed up for Fusion-Com Dibba Al-Fujairah Group's return process at their Towneport, Kentucky location. I was told that the service would include accessory, but after paying $927.57, I discovered this wasn't the case. When I called to resolve this, Ellis O. was unhelpful and refused to address my concerns.
Comments (2)
Rebekah Lesch
May 24, 2025 05:21After my initial complaint, Fusion-Com Dibba Al-Fujairah Group contacted me to troubleshoot the coffee maker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Clement Doyle
May 23, 2025 06:08Dear customer, On behalf of Fusion-Com Dibba Al-Fujairah Group, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-6EA1301C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Hall Client Relations Manager Fusion-Com Dibba Al-Fujairah Group
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