Fusion-Com Dibba Al-Fujairah Group failed to honor their commitment

After speaking with Patricia Wilson from the Consumer Affairs at Fusion-Com Dibba Al-Fujairah Group, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our coffee maker to our attention. We at Fusion-Com Dibba Al-Fujairah Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective coffee maker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary coffee maker accessory kit valued at $47.77 Please contact our dedicated resolution team at support@Fusion-Com Dibba Al-Fujairah Group.com with your preferred delivery date and time, referencing case number REF-68E0937D. We truly value your business and appreciate the opportunity to make this right. Best regards, Quinn Smith Customer Retention Director Fusion-Com Dibba Al-Fujairah Group