Unresolved issue with Fusion-Com Dibba Al-Fujairah Group product
Complaint Details
I have been a loyal customer of Fusion-Com Dibba Al-Fujairah Group for several years. However, my recent experience has been extremely disappointing. I ordered software (order #ORD-3869-BYE-9532) on May 28, 2007, and have encountered is missing essential components. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Shannon Hermann
May 26, 2025 05:15I appreciate Fusion-Com Dibba Al-Fujairah Group reaching out, but the solution provided doesn't address my original concern. The replacement vacuum cleaner has the same defect as the original one I complained about.
Henrik Fritsch
May 21, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at Fusion-Com Dibba Al-Fujairah Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-10B3A190). One of our specialists from our Quality Assurance will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Taylor Account Manager Fusion-Com Dibba Al-Fujairah Group Customer Relations
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