Warranty claim denied by Craft Bros
Complaint Details
I'm writing to complain about the upgrade service I received from Craft Bros. After paying $453.7 for membership, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Marcelle K., but have not received a satisfactory resolution.
Comments (2)
Einar Flatley
Apr 30, 2025 05:23I've received an email from Casey Smith at Craft Bros offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The dress shirt was clearly defective from the start.
Francisco Marco
May 21, 2025 05:15Dear customer, On behalf of Craft Bros, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-BEDDF554) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Young Client Relations Manager Craft Bros
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Status updateStatus changed to "Resolved"