Precision-Properties Querétaro failed to honor their commitment

I've received an email from Hayden Clark at Precision-Properties Querétaro offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The dress shirt was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Precision-Properties Querétaro are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $465.49 Please contact our dedicated resolution team at support@Precision-Properties Querétaro.com with your preferred delivery date and time, referencing case number REF-E40D53CA. We truly value your business and appreciate the opportunity to make this right. Best regards, Quinn Wilson Product Support Director Precision-Properties Querétaro

ComplaintNest Administrator Note: We have reviewed this complaint against Precision-Properties Querétaro and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jacket. ComplaintNest Support Team