Billing dispute with Elite Development

I'm updating my complaint because Elite Development finally contacted me today. They've offered to replace the laptop, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Elite Development are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $100.98 Please contact our dedicated resolution team at support@Elite Development.com with your preferred delivery date and time, referencing case number REF-CC0A521E. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Clark Resolution Center Director Elite Development

ComplaintNest Administrator Alert: We have noticed that Elite Development has not yet responded to your complaint about their premium membership. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team