Architecture Bros Nantes Holdings refused to address issue

Just wanted to follow up on my complaint regarding Architecture Bros Nantes Holdings. I haven't heard anything back yet, and the television I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our tablet to our attention. We at Architecture Bros Nantes Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective tablet 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary tablet accessory kit valued at $424.25 Please contact our dedicated resolution team at support@Architecture Bros Nantes Holdings.com with your preferred delivery date and time, referencing case number REF-045D197C. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Rodriguez Customer Advocacy Director Architecture Bros Nantes Holdings

ComplaintNest Administrator Alert: We have noticed that Architecture Bros Nantes Holdings has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team