Delayed delivery from Builders Bros Corp.

I'm adding this comment to provide additional information. The subscription box from Builders Bros Corp. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Builders Bros Corp. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our restaurant order and have initiated an internal investigation (Reference: REF-34113F84). One of our specialists from our Customer Success will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Robinson Account Manager Builders Bros Corp. Customer Relations