Data Networks refused to address issue
Complaint Details
I am writing regarding order #ORD-6620-MWT-7777 placed with Data Networks on May 12, 2021. I paid $387.12 for item, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Precious Z. and other representatives have not been helpful in resolving this matter.
Comments (2)
Paula Bogan
May 17, 2025 05:59An update to my situation: I've now spoken with three different representatives from Data Networks, and each has given me conflicting information about how to resolve the issue with my mattress. This is extremely frustrating.
Silvio Galli
May 14, 2025 05:32Dear valued customer, Thank you for bringing this matter to our attention. We at Data Networks take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-E3EDCA0F). One of our specialists from our Customer Advocacy will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Lee Client Support Executive Data Networks Customer Relations
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"