Frustrated with Construction Builders Düsseldorf Corp.'s lack of response

After speaking with Mary Miller from the Quality Assurance at Construction Builders Düsseldorf Corp., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Construction Builders Düsseldorf Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $482.14 Please contact our dedicated resolution team at support@Construction Builders Düsseldorf Corp..com with your preferred delivery date and time, referencing case number REF-8954B3EE. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Williams Customer Service Director Construction Builders Düsseldorf Corp.