United Design & Sons provided defective product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about United Design & Sons. Can someone please provide an update?

Dear customer, I am reaching out regarding your recent complaint about our repair service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Account Manager at United Design & Sons, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $362.82 to your original payment method 2. Added a $362.82 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-4049F466 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Charles Jackson Account Manager United Design & Sons

ComplaintNest Administrator Alert: We have noticed that United Design & Sons has not yet responded to your complaint about their design service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team