Quality issues with Design Associates product
Complaint Details
I want to report a serious concern with Design Associates's membership that I purchased on April 16, 2009 from your Opalshire, North Dakota store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Randy E., but my issue remains unresolved.
Comments (2)
Lucius Schmeler
May 19, 2025 05:53After speaking with William Hall from the Customer Service at Design Associates, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Eunice Watsica
May 15, 2025 06:00Dear valued customer, Thank you for bringing this matter to our attention. We at Design Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our camera and have initiated an internal investigation (Reference: REF-8E1DA93B). One of our specialists from our Customer Retention will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Allen Customer Service Director Design Associates Customer Relations
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"