Misleading advertising by Ultimate Properties
Complaint Details
I purchased a software from Ultimate Properties on August 30, 2006. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Sandy W. who promised to escalate my case, but I've heard nothing since.
Comments (2)

Sheila McClure
May 03, 2025 05:22I'm adding this comment to provide additional information. The camera from Ultimate Properties not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Zachery Kerluke
May 14, 2025 06:07Dear valued customer, Thank you for your complaint regarding the router you purchased on March 29, 2025. At Ultimate Properties, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $73.20 2. A replacement router with an extended warranty 3. A store credit of $73.20 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B594F8F8. We value your business and hope to restore your confidence in our company. Best regards, Karen Lewis Customer Success Manager Ultimate Properties
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