Fiber Telecom Saskatoon provided defective product
Complaint Details
I'm writing to complain about the delivery service I received from Fiber Telecom Saskatoon. After paying $761.84 for account, I found that it faced system outages. I've tried resolving this with your customer service team multiple times, including speaking with Vidal R., but have not received a satisfactory resolution.
Comments (2)
Arnoldo Stehr
May 24, 2025 05:13It's now been 14 days since my initial complaint, and Fiber Telecom Saskatoon still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their maintenance contract.
Admin User (Original)
May 26, 2025 05:43Dear valued customer, Thank you for bringing this matter to our attention. We at Fiber Telecom Saskatoon take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-E44A045F). One of our specialists from our Product Support will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Martinez Customer Advocacy Manager Fiber Telecom Saskatoon Customer Relations
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