Unresolved issue with Build Bros product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Build Bros has been much more responsive, though we still haven't reached a satisfactory resolution regarding their design service.

Dear customer, On behalf of Build Bros, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-F6A704CA) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Rodriguez Client Support Executive Build Bros