Warranty claim denied by SwiftCast
Complaint Details
I have been a loyal customer of SwiftCast for several years. However, my recent experience has been extremely disappointing. I ordered package (order #ORD-2052-LIB-8101) on August 19, 2011, and have encountered experienced frequent disconnections. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Rylan Abbott
May 06, 2025 05:35I'm updating my complaint because SwiftCast finally contacted me today. They've offered to replace the air purifier, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Claudine Navarro
May 24, 2025 06:01Dear customer, On behalf of SwiftCast, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-C30CA440) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Robinson Senior Customer Representative SwiftCast
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