Unresolved issue with NetWave Broadband São Gonçalo Ltd. product
Complaint Details
I am writing regarding order #ORD-3125-JTT-7035 placed with NetWave Broadband São Gonçalo Ltd. on April 1, 2020. I paid $261.29 for product, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Aurelio K. and other representatives have not been helpful in resolving this matter.
Comments (2)
Russ Legros
May 06, 2025 05:34I want to acknowledge that NetWave Broadband São Gonçalo Ltd. has attempted to resolve this issue. However, the solution they're offering (a $103.73 store credit) isn't adequate considering I paid $103.73 for a air purifier that never worked properly.
Jedidiah Becker
May 18, 2025 05:20ComplaintNest Administrator Alert: We have noticed that NetWave Broadband São Gonçalo Ltd. has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"