Unsatisfactory resolution from Ultimate Homes & Sons

I'm adding this comment to provide additional information. The fitness tracker from Ultimate Homes & Sons not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Ultimate Homes & Sons take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-04C7F37F). One of our specialists from our Customer Retention will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James King Client Relations Manager Ultimate Homes & Sons Customer Relations