Ultimate Homes & Sons provided defective product

I want to acknowledge that Ultimate Homes & Sons has attempted to resolve this issue. However, the solution they're offering (a $480.83 store credit) isn't adequate considering I paid $480.83 for a formal shoes that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Ultimate Homes & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $434.92 Please contact our dedicated resolution team at support@Ultimate Homes & Sons.com with your preferred delivery date and time, referencing case number REF-6644CB08. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Harris Customer Advocacy Director Ultimate Homes & Sons