Overcharged by Structures Bros Ipoh LLC for service

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Structures Bros Ipoh LLC. Can someone please provide an update?

Dear customer, On behalf of Structures Bros Ipoh LLC, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-D10906C3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Lee Senior Customer Representative Structures Bros Ipoh LLC

ComplaintNest Administrator Alert: We have noticed that Structures Bros Ipoh LLC has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team