Poor customer service experience with Superior Build

I wanted to update this complaint to mention that a representative from Superior Build called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for your complaint regarding the sweater you purchased on April 10, 2025. At Superior Build, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $126.73 2. A replacement sweater with an extended warranty 3. A store credit of $126.73 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-56921B58. We value your business and hope to restore your confidence in our company. Best regards, Quinn Harris Customer Advocacy Manager Superior Build

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Superior Build's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Superior Build and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team