Ultimate Design provided defective product

After my initial complaint, Ultimate Design contacted me to troubleshoot the gaming console. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Ultimate Design are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $150.39 Please contact our dedicated resolution team at support@Ultimate Design.com with your preferred delivery date and time, referencing case number REF-9274D9C7. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Martin Customer Service Director Ultimate Design