Properties Bros refused to address issue

Thank you for your response, but I'm still not satisfied with the resolution offered. The $39.83 refund only covers part of what I paid for the design service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at Properties Bros are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $283.96 Please contact our dedicated resolution team at support@Properties Bros.com with your preferred delivery date and time, referencing case number REF-8D74BF88. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Harris Customer Advocacy Director Properties Bros

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Properties Bros's organic produce box and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Properties Bros and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team