Delayed delivery from Superior Craft & Sons

I'm adding this comment to provide additional information. The smart thermostat from Superior Craft & Sons not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our smart thermostat to our attention. We at Superior Craft & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smart thermostat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smart thermostat accessory kit valued at $477.42 Please contact our dedicated resolution team at support@Superior Craft & Sons.com with your preferred delivery date and time, referencing case number REF-6BE79387. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Hernandez Technical Support Director Superior Craft & Sons

ComplaintNest Administrator Update: We have received confirmation from Superior Craft & Sons that they are actively working to resolve your complaint. Their representative, Rowan White, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team