United-Development provided defective product

I'm adding this comment to provide additional information. The restaurant order from United-Development not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at United-Development are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $31.96 Please contact our dedicated resolution team at support@United-Development.com with your preferred delivery date and time, referencing case number REF-C35A4C43. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Brown Support Operations Director United-Development