False promises made by Builders Enterprises Geelong representative

I wanted to update this complaint to mention that a representative from Builders Enterprises Geelong called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, On behalf of Builders Enterprises Geelong, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-7009013C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Brown Client Relations Manager Builders Enterprises Geelong

ComplaintNest Administrator Alert: We have noticed that Builders Enterprises Geelong has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team