Hidden fees discovered from Spectrum.Tel
Complaint Details
I'm writing to complain about the return process I received from Spectrum.Tel. After paying $663.85 for device, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Jadon P., but have not received a satisfactory resolution.
Comments (2)
Izabella Wyman
May 11, 2025 05:37Just wanted to follow up on my complaint regarding Spectrum.Tel. I haven't heard anything back yet, and the mattress I purchased is still not working correctly. Any assistance would be greatly appreciated.
Henrik Fritsch
May 13, 2025 05:17Dear customer, On behalf of Spectrum.Tel, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-5FC31084) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Rodriguez Customer Experience Specialist Spectrum.Tel
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Status updateStatus changed to "Resolved"