Tele-Tel provided defective product
Complaint Details
On July 6, 1985, I signed up for Tele-Tel's exchange program at their Marjorieborough, Massachusetts location. I was told that the service would include device, but after paying $625.72, I discovered this wasn't the case. When I called to resolve this, Tristian Z. was unhelpful and refused to address my concerns.
Comments (2)
Chelsey Rowe
May 02, 2025 05:23The situation with Tele-Tel has gotten worse. Now they're claiming I never purchased the repair service, despite me providing the receipt and reference number REF-E33D974A multiple times.
Silvio Galli
May 23, 2025 05:13Dear valued customer, Thank you for your complaint regarding the vacuum cleaner you purchased on April 5, 2025. At Tele-Tel, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $218.64 2. A replacement vacuum cleaner with an extended warranty 3. A store credit of $218.64 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E33D974A. We value your business and hope to restore your confidence in our company. Best regards, Karen Brown Technical Support Manager Tele-Tel
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