Refund refused by Tele-Tel

Telecommunications Verified Verified Nov 18, 2024
Tele-Tel | Belize | Darrell Kozey

Complaint Details

I am writing regarding order #ORD-3593-BVL-9273 placed with Tele-Tel on February 7, 1976. I paid $633.19 for subscription, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Manley I. and other representatives have not been helpful in resolving this matter.

218 views | 2 comments | Nov 18, 2024 16:03

Comments (2)

Darrell Kozey

Darrell Kozey

May 08, 2025 05:35

I want to acknowledge that Tele-Tel has attempted to resolve this issue. However, the solution they're offering (a $226.31 store credit) isn't adequate considering I paid $226.31 for a smart thermostat that never worked properly.

Gerta Simon

Gerta Simon

May 11, 2025 05:57

Dear valued customer, Thank you for your complaint regarding the kitchen knife set you purchased on April 24, 2025. At Tele-Tel, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $52.16 2. A replacement kitchen knife set with an extended warranty 3. A store credit of $52.16 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-29F3A1E2. We value your business and hope to restore your confidence in our company. Best regards, Sarah Johnson Consumer Affairs Manager Tele-Tel

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Nov 18, 2024 Darrell Kozey

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