Unresolved issue with United-Builders product
Complaint Details
I purchased a membership from United-Builders on June 27, 2013. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Virgil B. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Georgianna Flatley
May 03, 2025 05:27Just wanted to follow up on my complaint regarding United-Builders. I haven't heard anything back yet, and the headphones I purchased is still not working correctly. Any assistance would be greatly appreciated.
Margarita Kuhn
May 14, 2025 05:37Dear valued customer, Thank you for your complaint regarding the router you purchased on May 17, 2025. At United-Builders, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $91.95 2. A replacement router with an extended warranty 3. A store credit of $91.95 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-20AA45D3. We value your business and hope to restore your confidence in our company. Best regards, Karen King Client Relations Manager United-Builders
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