Warranty claim denied by Master Architecture Professionals

I've received an email from Richard Lewis at Master Architecture Professionals offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The wireless speaker was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on May 24, 2025. At Master Architecture Professionals, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $164.22 2. A replacement wireless speaker with an extended warranty 3. A store credit of $164.22 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-20858F1E. We value your business and hope to restore your confidence in our company. Best regards, Hayden Young Technical Support Manager Master Architecture Professionals