Frustrated with Design Company Tangerang's lack of response

I wanted to update this complaint to mention that a representative from Design Company Tangerang called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Design Company Tangerang are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $336.75 Please contact our dedicated resolution team at support@Design Company Tangerang.com with your preferred delivery date and time, referencing case number REF-A5E94542. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Clark Consumer Affairs Director Design Company Tangerang

ComplaintNest Administrator Alert: We have noticed that Design Company Tangerang has not yet responded to your complaint about their delivery service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team